We offer two types of delivery: Option 1: Free delivery for suburbs within Sydney Metropolitan Area for order more than $100. Option 2: Courier service if you are from other locations within Australia or if your order is less than $100. You will pay the actual postage cost charged by the shipping courier when checking out. It depends on the total weight of the items

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 7 days after delivery Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@homiemart.com.au

Just signin using your credential and your order status will be displayed. We also update your order via email

If your order has not been shipped, you can cancel your order by emailing us at support@homiemart.com.au. Once shipped, you can return for refund within 7 days.

Like for like exchange is possible. Please contact support@homiemart.com.au

We will inform you of any missing items prior to delivery. If you discover something is missing without prior notice, please contact our online customer service for assistance. We’ll investigate and arrange for a replacement or refund as needed.

Please contact support@homiemart.com.au. Once your refund is approved, it will be processed within three to seven business days and credited back to your original payment method.

If you receive an item that doesn’t match your order or expectations, you can return it if unopened. Please reach out to our online customer service via Contact Us page or send an email to support@homiemart.com.au to arrange for the return and refund.

To modify your order details, please contact our online customer service by sending an email to support@homiemart.com.au.

For any quality issues or damaged products, please contact our online customer service by sending an email to support@homiemart.com.au. We’ll confirm the issue and process a refund, and may or may not require the return of the faulty item.

Yes, someone else can accept the delivery on your behalf. We will verify the recipient’s contact details and order information.

You can provide instructions to help the driver find your location or leave special packing requirements.

For any general questions, please reach out to our online customer service or submit your question via Contact form on Contact us page. Thank you for choosing HOMIE Asian Supermarket! If you have further questions, feel free to reach out.