Introduction

At HOMIE Online Asian Supermarket & Grocery, we are committed to providing you with high-quality Asian grocery products at affordable prices. If you are not completely satisfied with your purchase, this Return & Refund Policy outlines your options for returns and refunds.

1. Return Eligibility

You may return items within 7 business days of receiving your order if:

• The product is unopened and in its original packaging.
• The product is damaged or defective.
• You received the wrong item.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Perishable goods (e.g., fresh produce, refrigerated items).
• Items that have been opened or used.
• Clearance or sale items (unless damaged).

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team at [insert email] or [insert phone number] within the eligible return timeframe.
2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
3. Return Instructions: We will provide you with instructions on how to return the item.

4. Return Shipping Costs

If the return is due to our error (e.g., damaged or incorrect item), we will cover the return shipping costs. For other returns, you may be responsible for the return shipping fees.

5. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7 business days.

6. Exchanges

If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.

7. Contact Us

For any questions or concerns regarding our Return & Refund Policy, please contact us via Contact form.