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Introduction

At HOMIE Online Asian Supermarket & Grocery, we are dedicated to delivering high-quality Asian grocery products at affordable prices. Our shipping policy outlines the terms and conditions regarding the delivery of your orders. By placing an order with us, you agree to the following terms.

1. Local Shipping Area: Sydney Metropolitan Area

We offer free shipping for orders greater than $100 in this area. Orders under this amount will incur the actual shipping cost (Sendle/Aramex) which is calculated during checkout (depending on the weights of the items). The estimated delivery time is 2-3 business days

2. Other Shipping Areas

The shipping cost is depending on the actual carrier cost (Sendle/Aramex). Buyer needs to pay for the actual shipping cost which is calculated at the end of the checkout (depending on the weights on the purchased items). The estimated delivery time varies depending on locations but generally around 4 business days

4. Order Tracking

Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

5. Delivery Issues

If your order does not arrive within the expected timeframe, please contact our customer service team. We will work with you and the carrier to resolve any delivery issues.

6. Returns and Refunds

If you receive a damaged or incorrect item, please contact us within 3 days of receipt. We will provide instructions for returning the item and processing your refund or exchange.

7. Contact Us

If you have any questions about our shipping policy or your order, please reach out to us via Contact Us page.